COVID-19 Update 2

COVID-19 Update 2

March, 22, 2020

In light of tonight’s COVID-19 “stage 1” announcement by the Prime Minister we have made the difficult decision to put our classes on hold whilst we seek clarification from our governing body.

Your families’ and our staff’s safety is our top priority.

We will provide a further update as information comes to hand. Please be patient as our staff are working hard in this unprecedented situation.

Email sent to families in response to the closure:

We just wanted to touch base with all our customers as we know this is a stressful time for everyone, especially with lots of information and misinformation in the media at the moment. While the COVID-19 “stage 1” recommendations made by the NSW Premier and the Prime Minister over the last 24 hours are ambiguous for learn to swim centres, we have made the hard decision to stop all classes for the immediate future.  At present, we are planning to remain closed until the beginning of Term 2 2020 (Monday 27th April), however we will keep you updated as the situation evolves and we become more informed.

Families with children enrolled in Term 1 will automatically receive a family credit for the remaining lessons of this term. These credits will remain on file for 12 months from our date of reopen. We would like to assure all of our families that you will not be charged for any lessons that cannot run due to this closure. In the unlikely event that we need to extend school holidays and delay the start of Term 2, the same measures apply in regards to fees. 

Class placements for Term 2 will be released to all customers electronically.  Due to the enormity of this task it may take a little more time than originally planned so we ask for your patience. 

Thank you for your support and understanding during this difficult time. If you have any immediate questions, please let us know via email or through the app due to the high volume of calls we are receiving at the moment. We will continue to update the app and our Facebook page with any future developments. We are all in this together and it will pass, so just remember to keep calm, wash your hands, and support one another. 

Kind regards,

Maree & Rod